Last updated: June 27, 2026
At Lipi (mylipi.in), we strive to ensure that our customers are completely satisfied with our AI video captioning service. Please review our policies for cancellations and refunds below.
You can cancel your paid **Creator Plan** subscription at any time. To cancel, please go to your account billing dashboard inside the Lipi editor or email our support desk at support@mylipi.in. Once cancelled, your account will remain on the Creator plan until the end of your current billing cycle, and you will not be charged again.
We offer a **7-Day Money-Back Guarantee** under the following conditions:
If you meet these conditions, we will issue a full refund of your payment. Refund requests made after 7 days of purchase are not eligible for a refund.
To request a refund, please send an email to support@mylipi.in from the email address associated with your Lipi account. Please include your order ID and the reason for your refund request. Eligible refunds will be processed and credited back to your original payment method via Cashfree within 5-7 business days.
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